INTRA-CONGRESS ASSISTANTS AND HYGIENISTS 2017-07-25T09:54:44+00:00

COURSE FOR ASSISTANTS AND HYGIENISTS

“I DON’T NEED FIRST VISITS ANYMORE!”

SPECIALISED INFORMATION FOR THE SUPPORT TEAM

Discover how your assistants can help you boost turnover for your clinic

ALBERT ISERN

See CV

Training aimed at:

  • Clinic support staff (assistants and hygienists)
  • Includes coffee break

SATURDAY, 7 OCTOBER

“YOUR FIRST VISITS ARE ALREADY INSIDE YOUR CLINIC”

15:00 The true potential of your support team

  • The consultant assistant/hygienist: the new role which patients want
  • Functions to be performed to boost clinic profits

15:45 Leads: Increasing turnover without needing more first visits

  • If your clinic is exclusively focused on orthodontics:
    • How to get the father or mother to also get orthodontic care.
    • Action protocol.
  • If you are a polyclinic:
    • How to obtain leads from your patient database to get orthodontics treatments.
    • Action protocol.
  • Specific marketing strategies and initiatives for these leads.
  • Differences in the sales process when the patient comes for orthodontics treatments (or not).

17:45 Coffee break

“PATIENT OBJECTIONS”

18:00 The patient says: And why is it 24 months if my sister only wore them for 18?

  • What are the typical patient objections and underlying rationale
  • How to react to patient objections to get a YES
  • Do you really think the price is so important for the patient?
  • Practical exercises

19:30 Conclusions

What will this training be useful for?

  1. You will increase clinic turnover without having to get more first visits.
  2. You will improve the sales skills of your support staff.
  3. You will control the situation when a patient raises objections.
  4. Price will cease being a barrier for the patient to say YES.
See SEDA 2017 programme
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